What is your return policy?
We are more than happy to offer a refund or exchange in the event that you are not satisfied with your purchase. We will accept returns within 30 days of receiving your order, given it is unworn/unused and in its original condition. If this is the case, please email us at email@example.com, after which you will need to return the items to us. We review each return individually before making a decision to refund. Customised or personalised items can unfortunately not be exchanged or refunded.
How will my order be shipped?
We courier door to door to all main centres in South Africa for a flat rate of R55. For outlying areas, courier is R99. For international orders and wholesale orders please contact us for a shipping quote. Alternatively you are welcome to collect in Rosendal, Bellville if you are close by.
How do I know whether I fall under a main centre or a rural/outlying area?
Please contact us at firstname.lastname@example.org if you are unsure. This map should give you an idea of areas that fall under main centres.
Do You Accept Payments?
We accept secure credit card payments through Payfast, as well as EFT payments. Banking details will be stated on your invoice once you place your order. If paying by credit card, your order will automatically be marked as paid on our side, and processing of your order will start. If selecting EFT payment, processing of your order will only start once proof of payment is received.
Do you ship internationally?
Yes we do - please contact us at email@example.com for a shipping quote.
How long it take for my order to be delivered?
For in stock items, shipping will take 10 working days (once payment has been received). For custom orders, or items that are out of stock, a lead time will be communicated to you as soon as your order is received.
What can I do when the items I want are out of stock?
If any items are not available in your required size or style, please contact us at firstname.lastname@example.org so that we can order the out of stock items for you. Lead time on ordered items will be 3-4 weeks.
Do you do custom designs?
Yes we do, contact us at email@example.com for more information